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Introduction

An email marketing account plays a vital role in an online business. For those who rely on MailerLite for newsletters, subscriber management, automation, landing pages, and campaign monitoring, being unable to log in disrupts normal business operations.

The good news is that common MailerLite login issues are usually simple to solve. The challenge is to determine which issue is being experienced. For example, solving a forgotten password differs from solving a browser issue and losing access to your account email likely needs MailerLite support.

Currently, the MailerLite login page accepts email and password entry with other sign-in options via Google, Apple, Microsoft, and GitHub. It also contains a password recovery feature.

In this document are the steps to log in to MailerLite, sign-in troubleshooting, and the solution to your login issue when the MailerLite password recovery and troubleshooting options have not worked.

The information is designed to help both new users attempting access to their accounts for the first time, as well as long-time users with suddenly new access issues.

What Is MailerLite Login?

MailerLite login is the process of authentication to access a MailerLite account.

Accounts may contain subscriber information and marketing data, including campaigns, templates, automations, landing pages, websites, and reports, as well as account level settings.

Because marketing can involve a variety of sensitive information, logging into MailerLite requires more than simply entering a username and a password.

The standard login includes:

• Opening the official MailerLite account page.
• Entering the account email address.
• Entering the password.
• Completing any additional security verifications.
• Accessing the MailerLite workspace.

The currently available official account page can be found at:

MailerLite Login

How to Sign-In to MailerLite

The standard login procedure is fast and easy when you know the correct information.

Step 1: Open the Official MailerLite Website

The first step is to open the dedicated MailerLite account page by using the URL directly in the address bar.

This is better than using a search engine, as a malicious login page can disguise itself to capture password information.

Step 2: Enter Your Email Address

The email address associated with the MailerLite account is required on the login page.

Be especially careful, as the most common failed login reason is attempting to access the account with the wrong email address.

Do you have multiple email addresses for:

• Personal Gmail
• Business Gmail
• Various company and personal emails
• Other marketing accounts

Make sure you use the email address for the MailerLite account.

Step 3: Enter Your Password

Type in the associated password for MailerLite.

Be sure to also enter the password using the same case.

Do not let your cursor hover over the field because the Fill-in-Form feature may paste an outdated password.

Passwords may be auto-filled when signing into other accounts on MailerLite, so ensure you are not copying an outdated password.

Step 4: Click Sign In

Click the Sign In button after entering your email and password.

You will be signed into your account if your credentials are correct.

You will need to complete additional steps if you have enabled two-step verification.

What if You Forgot Your Password?

Among the various login issues, forgetting your password is the easiest to solve on MailerLite.

When you forget your password, there is no need to guess over and over; simply use the reset feature.

The MailerLite password reset page allows you to enter your email address and will generate a password reset link.

MailerLite Password Reset Page

Step-by-Step: Resetting Your MailerLite Password

1. Go to the Password Reset Page

You should only use the password reset page located on the official MailerLite website.

You should never click password reset links on other websites.

2. Enter Your Login Email

Enter the email associated with your MailerLite account and check your spelling.

Make sure you are using the correct email account if you have multiple addresses.

3. Complete the Security Check

There will be a brief security check that you will need to complete.

4. Send the Reset Request

Send the password reset link.

Further instructions will be provided via email from MailerLite.

5. Open your Email

Look for the email at the email address you provided.

Look at your other folders if you do not see it in your inbox.

6. Follow the Reset Instructions

Open the legitimate email from MailerLite for the password reset and follow the instructions provided.

Do not send the reset link to anyone else.

7. Create a New Password

Create a new password that is not used for other accounts and is strong.

A unique password is more important for accounts that have subscriber and business related information.

8. Sign In Again

Go to the MailerLite login page and enter your new password.

If you completed the prior steps correctly, you will be able to access your account.

What If the Reset Email is Not Received?

In some cases, the reset email is not seen in your inbox.

It is suggested by MailerLite to check your inbox, your Spam folder, and your Promotions folder.

If it is still not seen, MailerLite instructs you to visit their “Contact Us” and locate the “Login and upgrade issues” section.

Below are a few tips you can use.

Check Spam or Junk Mail

The email may be seen as spam by your email provider.

Check your Junk and Spam folders before you request another email reset.

Check Promotions

Some email services automatically send a spam email to the Promotions folder.

Search your Inbox

Instead of looking through all your emails one by one, search for MailerLite.

Verify the Email Address

Check that you did not type in the wrong address by mistake.

Wait a Bit

Once you have tried logging in to MailerLite again, wait a little before you try again.

Reach Out to Support

Still can’t find the required instructions? Use MailerLite’s official support for issues logging in.

How to Address MailerLite Login In When MailerLite Says Your Details Are Wrong

If you received an error claiming your details are wrong, don’t quickly assume that means your account is deleted or that it is locked.

You need to consider the basics.

Check Your Email

Look to see if you have made any spelling errors.

For example:

name@example.com

is different from

nmae@example.com

Check to see if you made any spelling errors, even if that means checking to see if there is one character that is different.

Check Caps Lock

If your password is formatted with upper and lower case letters, and the Caps Lock key is engaged, it will not be the correct password.

Type the Password Manually

You may need to clear your browser’s autofill of the password, and type the password manually.

Try Resetting Your Password

If you need to spell out your password to be sure you are still correct, it is actually likely that you are faster resetting your password than you would be logging in.

Some of MailerLite’s troubleshooting methods have users check to see that they are using the correct page, verify the spelling of their email, check the Caps Lock key, try a different browser, and reset their passwords.

You Are on the Correct Login Page

The cause of some login issues is users trying to access MailerLite on the wrong page.

According to MailerLite current help documentation, users seeking help for log in issues need to verify that they are trying to log in on the correct page located at:

https://accounts.mailerlite.com

If you log in to mailerLite often, a better solution than trying to find “MailerLite login” will be saving the page as a bookmark.

Try Another Browser

If you are certain that your email and password are correct and you are still unable to login, you may want to try using a different web browser.

Some examples include:

• Chrome
• Microsoft Edge
• Firefox
• Safari

If your login is successful on a different web browser, the problem may be specific to the browser you were originally using.

Potential Causes May Include:

• A corrupted cache
• Outdated cookies
• Browser Extensions
• Saved Credentials
• Privacy settings
• Transient problems related to the browser

Try Private or Incognito Browsing

The Private or Incognito browsing option is a good way to confirm that the problem is not specific to your browser.

Open a Private or Incognito browsing window and navigate to the official MailerLite login page.

Enter your credentials.

If you are successful in logging in while using Private Browsing, you should examine your regular browser for stored data and extensions.

Clear Browser Cache and Cookies

If the login page is behaving abnormally, the browser data may need to be updated.

Browser data can interfere with website sessions.

The method to clear browser data may be found under the settings for privacy or browsing in your browser.

Consider clearing:

• Cached Images
• Cached Files
• Cookies
• Site Data

You do not need to clear all your browsing settings.

If you can, clear the data related to MailerLite rather than clearing your cache and logging out of all your other browsing sessions.

Disable Browser Extensions

Browser Extensions may interfere with websites.

This is especially likely for extensions that:

• Block scripts
• Modify web pages
• Block advertisements
• Increase privacy protection
• Manage passwords
• Filter network requests

Temporarily disabling your extensions may help narrow down whether one of your Extensions is causing the problem.

If MailerLite only works when an extension is disabled, re-enable extensions one at a time to find the source.

Check The Stability Of Your Internet

Sometimes the problem logging into MailerLite is the result of a much less complicated issue like a poor internet connection.

To check your connection, try loading several different websites.

If they all load but one does not, continue troubleshooting MailerLite.

If all websites load slowly or not at all, you should do some of the following:

• Restart your router
• Switch networks
• Use another Wi-Fi connection
• Test a mobile hotspot
• Restart your device

If only MailerLite does not load, there is a different problem and you should continue troubleshooting your browser and account.

What If MailerLite Works On Another Device?

If you are able to log into MailerLite from one device but not another, the device that is not working is likely the issue.

For example, if MailerLite does not work on your desktop but does work on your mobile device, then the problem is likely your desktop’s browser or your network.

If you are unable to log into MailerLite on multiple devices and multiple browsers, the issue is likely your account or the authentication system.

This will make troubleshooting faster.

MailerLite 2FA Troubleshooting

Two-factor authentication makes an account more secure, but can make an account more complicated to access if the user has lost access to the 2FA method.

Currently, MailerLite’s login help is focused on users that cannot access their 2FA and is suggesting they contact under Login and upgrade issues.

If you are unable to complete 2FA but your password is correct, do not continue to guess codes.

For guidance on account recovery, see MailerLite’s documentation.

Importance of Two-Factor Authentication for MailerLite

Email marketing accounts may contain sensitive information including:

• Subscriber lists
• Customers
• Email campaigns
• Email templates
• Automations
• Landing pages
• Reports
• API keys

Account security requires added layers. MailerLite suggests 2FA with account security in mind.

Passwords can be compromised; additional verification makes breaches harder.

What If You Can’t Access Your MailerLite Email?

This differs from forgetting your password.

For example, if you made your account with your company email and you no longer work there. The email no longer exists.

You can know your password but can’t reset it because you can’t receive the passwordreset.

According to MailerLite’s support documentation, if you no longer have access to the email linked with your account, you must submit your old email and your new email in the Contact form. More instructions may be provided to verify the request.

Do not create a new account if the old account has important business data. Use the official recovery method.

What If You Have an Inactive MailerLite Account?

For inactive old accounts, there is a different reason for log in issues.

After three years of no activity, MailerLite purges an account and its data from their systems. They assert that notices are sent to inactive accounts prior to deletion.

If an account has been inactive for a long time, the reason that the account has become inaccessible may not be simply a lost password.

This is one reason why having access to accounts and the linked email addresses should be a priority.

MailerLite Account Closure and Data

According to MailerLite’s current login policy, if an account is inactive for a certain period of time, the account and all the associated data will be permanently deleted.

This data may include:

• Campaigns
• Contact lists
• Templates
• Credit card information
• API Keys
• Landing pages
• Ads
• Other data

The company has stated that once deleted, the data is gone forever.

Because of this, account maintenance and data management should be a priority.Forcing users to wait until the account has become restricted or closed is poor policy.

How to Change Your MailerLite Login Email

If you can still access your account, but would like to login with a different email, you can still change the email address. MailerLite currently allows you to do this through your profile settings.

The steps to do this are:

1. Open the account menu in the right corner of the page
2. Select My Profile
3. Scroll to Login Details
4. Edit the Email Address section
5. Click Change Email
6. Enter the new email address
7. Enter your current password
8. Check the new email address and click the verification email
9. Your email will be changed

This is an improvement if your business email has changed, or you want to change your personal email to a business email.

How to Change Your MailerLite Password While Logged In

You don’t have to wait until you forget your password to update it.

Under My profile → Login details, you will see an option to update your password per the current account instructions.

This requires you to:

1. Access your account menu.
2. Click on My profile.
3. Locate Login details.
4. Click Change password.
5. Provide your current password.
6. Provide a new password.
7. Confirm the new password.
8. Click Save.

It is not a bad idea to follow MailerLite’s current recommendation to change your password every 60 days.

How to Create a Strong MailerLite Password

A strong password is an unguessable one.

Do not make your passwords one of the following:

• Your name
• Your business name
• Your birthday
• Your number
• The website name
• A phrase
• A number sequence

Instead, create a complex password.

According to MailerLite, use a combination of letters, numbers, and special characters. It is recommended that you use a different password for every account.

A password manager can help, as you do not have to remember every password.

Don’t Reuse Your MailerLite Password

Passwords are meant to be private, so do not use the same password across different platforms.

Suppose you share the same password for the following accounts:

• Email
• Social media
• MailerLite
• Shopping
• Cloud storage

If any of those accounts gets hacked, that password can be used to access all accounts.

Having a different password for MailerLite decreases that possibility.

Don’t Share Your MailerLite Password

Sharing passwords is not ideal, even if you are trying to be helpful by allowing someone access to your MailerLite account.

MailerLite prefers that you create individual users with corresponding permissions rather than sharing login information.

This is helpful for:

• Employees
• Freelancers
• Agencies
• Virtual assistants
• Developers
• Marketing managers

Different user roles can help limit access to sensitive areas.

For example, an employee reviewing reports may not need billing access or access to subscriber exports.

Understanding MailerLite User Permissions

MailerLite’s security documentation has recently expanded, and now includes several permission levels:

• Administrator
• Manager
• Viewer
• Accountant
• Custom user

The Administrator role has access to the entire account, while the other roles can access limited areas.

It is more secure to assign a role to the user than to give full access to the account.

This is much more important if your team member works with subscribers or has access to campaigns.

What to Do If You Think Someone Accessed Your Account

Some login issues can point to unauthorized account use. For example, you may see:

• A password change you did not initiate
• Unknown campaigns you did not create
• Subscriber activity you did not initiate
• Unusual subscriber imports
• Account settings you did not adjust
• Notifications you did not initiate

If you think someone may have accessed your account, do not delay.

MailerLite suggests changing your password to a new one, not similar, enabling 2FA, checking the activity for your account, and then contacting MailerLite support and scanning your computer for malware.

Notify MailerLite

You should report possible security risks via the proper support channels.

Conduct a system scan

Malware could be a reason why you have lost account information.

You should ensure your OS and your browser are up to date, as well as your security tools.

Watch out for fake MailerLite login emails

Account security could be compromised through phishing, which is very common.

An example of a phishing email could say:

• Your account is at risk of suspension.
• Your password must be changed.
• Your payment has not gone through.
• Your account needs to be verified.
• There has been suspicious activity.

The email will contain a link that goes to a page that resembles the MailerLite login.

You should not input your information unless you have verified the page.

If you are unsure, open your own internet browser and go to the real MailerLite account page.

Phishing is also one of the ways that MailerLite says accounts are commonly compromised.

How to Verify a Login Link

There are a few things you must check before inputting your information.

You should confirm the domain of the address.

Check the spelling, and avoid any shortened or suspicious links.

Be cautious of emails that you did not expect.

If you are still unsure, go to MailerLite on your own.

The address is the most important thing, as any professional looking page could be a phishing login page.

Should MailerLite be accessed over public Wi-Fi?

Public Wi-Fi has added security risks. You may access MailerLite from:

• A coffee shop
• An airport
• A hotel
• A public library
• A shared work space

Mailerlite does not recommend using their service over Public Wi-Fi, and if you must, use a VPN.

For your business needs, use a trusted network.

Keep Your Computer Secure

Your MailerLite login security is only as strong as the device on which you access it.

MailerLite suggests that you keep operating systems up to date and use trustworthy antivirus to keep the chances of a malware infection low.

Ensure that you are up to date on:

• Your operating system
• Your web browser
• Your security software
• Your browser extensions

Do not install untrustworthy software or open suspicious attachments.

MailerLite Login on Public Computers

If you have to access MailerLite using a public computer, you should take extra precautions.

Do not:

• Save passwords
• Turn on Remember Me for MailerLite
• Keep the web browser open
• Let anyone else access your account
• Keep your security info on the device

Be sure to log out when you are done. Preferably, use your own computer to access a business account.

MailerLite Login on Mobile

Personal login access on the go is allowed from your smartphone or tablet.

The process is the same as using a computer:

• Open a web browser.
• Go to the official MailerLite account page.
• Input Email
• Input Password
• Perform any other authentication required.
• Proceed to your account.

If you cannot login from a mobile device, try the following:

• A different web browser
• Incognito or Private browsing
• A different internet connection
• Web browser update
• Reset your password if you need to

When Should You Reach Out to MailerLite Support?

Official support is an option when standard troubleshooting does not work.

These scenarios are a few of the many examples:

• 2FA cannot be accessed
• You lost the account email
• You do not receive password reset emails
• You think your account has been hacked
• You cannot login regardless of the web browser or device you use
• Assistance is required to verify you as the account owner

MailerLite Support Documentation states that users who are having problems logging into their accounts should fill out the Contact Us form and select the category for issues regarding login and upgrade requests.

What Do You Need To Prepare For Support?

We suggest you include the following bits of information that do not include sensitive details.

• Email address registered on the account
• Any previous email addresses that were associated with the account
• A brief description of the support request
• The text of the error
• The name of your web browser
• The type of device you are using
• The time you experienced the issue
• Any troubleshooting steps you performed independently

Please do not send your password. You also should not send verification/authentication codes unless MailerLite’s official account recovery procedures state to do so.

Options for MailerLite Support

MailerLite Support Documentation lists many support options. Services for paid plans provide support via the account, while Free plans point to community resources and self-service options.

For issues accessing accounts, MailerLite Support Documentation states that users should complete the Contact Us form, and select the Login and upgrade issues category.

As per their instructions and since the standard password recovery mechanisms are functional, contacting MailerLite support will be the best option for account-specific issues.

The Most Effective Order of Actions To Take When You Are Having Trouble Logging Into MailerLite

For the most effective use of time, please follow the steps in the order below.

Step 1: Confirm You Are At The Correct Login Page

Please only log in to your MailerLite account via the official MailerLite login page.

Step 2: Confirm You Are Using the Correct Email Address

Please log in with your account email.

Step 3: Confirm Your Keyboard

Ensure your Caps Lock key was not engaged while entering your password.

Step 4: Clear Cached Passwords

Please do not rely on autofill or your browser’s password manager.

Step 5: Use a Different Browser

This can assist in determining if your login issue is browser related.

Step 6: Use Private Browsing

Test if cookies or extensions caused the problem.

Step 7: Reset Your Password

You can always rely on the security questions for an extra level of assurance.

Step 8: Check Your Email

Make sure that you check all folders including Spam and Promotions.

Step 9: Check 2FA

If you’re able to enter a password successfully, but the verification is still a no-go, begin the 2FA recovery.

Step 10: Contact Support

If all else fails, refer to the MailerLite account-access support process.

This outline helps avoid complex solutions by targeting simpler concerns first.

MailerLite Login Checklist

Use this list whenever you need access to your account:

• Official MailerLite login page
• Your correct account email
• Your current password
• Check that Caps Lock is off.
• Browser is working normally
• Internet connection is stable.
• 2FA is an option.
• You can access your recovery email.
• No suspicious login link.
• Password is unique.
• 2FA is set up.
• No collaborating team members can access account.

You can make your account management simpler by keeping these items in order.

Frequently Asked Questions About MailerLite Login

How do I log in to MailerLite?

To log in to MailerLite, you must go to the official MailerLite account page, and enter your registered email address and password. Then, select Sign In. The current login page also provides several external sign in options.

What is the official MailerLite login URL?

The current official account login page is accounts.mailerlite.com. MailerLite’s own troubleshooting documentation specifically tells users to verify that they are logging in from this address.

How can I reset my MailerLite password?

To reset your MailerLite password, you must go to the official MailerLite password reset page, enter your login email, complete the security check, and then, you will be able to request a password reset link.

What should I do if I don’t receive the reset email?

You should check the inbox, spam, and promotion email folders. Make sure the email address entered was correct. If you have not received the email in any of the folders, contact MailerLite via Login and upgrade issues support.

What should I do if my MailerLite password is not working?

The most common reasons are an outdated password, a saved outdated password, a typing error, or Caps Lock being enabled. Make sure to check all of these common issues MailerLite suggests before contacting support.

What should I do if I cannot access my MailerLite 2FA?

If you cannot access your 2-factor authentication, MailerLite suggests using their Contact Us process and choosing Login and upgrade issues.

Can I change my MailerLite login email?

Yes, if you have access to your account. You need to go to My profile, then Login details, then click Change email, type your new email, enter your current password, and the new email will need to be verified.

Can I change my MailerLite password?

Yes. You can click Change password under My profile and Login details.

Can I use Google to sign in to MailerLite?

Yes. Google is listed as an external sign-in option, along with Apple, Microsoft, and GitHub.

What should I do if I no longer have access to my MailerLite email?

Submit your new and previous email addresses in the Contact form. The support team will verify the account change and may contact you for additional verification information.

Can you have login issues with MailerLite because of your browser?

Absolutely. Any combination of cached data, cookies, browser extensions, saved passwords, and general browser issues can all cause problems with websites. Switching browsers, or accessing your site in a private browsing session can help narrow the issue.

Does MailerLite purge accounts that are not in use?

MailerLite has stated accounts that have been inactive for three years can be permanently purged from the system. They have stated previously that users will be notified prior to the account being suspended. They also stated any user data associated with the account will also be purged.

Is it okay to give my MailerLite password to my marketing team?

No. It is a best practice of MailerLite to create users with the correct permissions, rather than sharing the password.

What can be done for the security of a MailerLite account?

Use a strong password and enable 2FA. Keep devices up to date, avoid unsecure devices, and phishing attempts. Use individualized permissions for each user.

Final Thoughts

Accessing MailerLite can be very frustrating, and even more so when you need to access contacts and campaigns. Luckily, access issues are usually very straightforward.

Make sure you are directly logging into MailerLite via the official site. Make sure you are using the right credentials, and that caps lock is not on. If you do not know your password, reset it instead of continuing an unsuccessful attempt.

If you do not receive the reset email, make sure you did not miss it in your spam or promotions, and that you did not misspell your email. Often, browser issues can be helped by switching browsers, or by using private browsing.

Different situations require different methods. If you cannot use your two-factor authentication, do not control the email associated with the account, and/or believe someone has hacked your account, try not to do random recovery methods and instead try MailerLite’s official support.

Once you have recovered your account, you can do several things to protect your account, like set a new password, put a unique password, set two-factor authentication, keep your computer and browser updated, and avoid sharing your main login credentials.

If everyone in the team has the same access to the same username and password, it is also a good idea to create different logins for everyone else and everyone to have different access levels. This is also a good idea to protect sensitive data.

Use the official log in page, protect your data, and use the correct method of recovery for the specific problem you are dealing with. Most MailerLite login, password reset, and account access related problems can be dealt with easily with the minimum amount of frustration.